NIce Systems
From The Register:
A story on Nice Systems which makes smart software. Nice is a leader in smart phone surveillance technology. This software is used by the police to identify people as well as when keywords are used. It is also used by corporate call centers to detect “emotions.” For example:
FedEx’s Custom Critical service, for example, uses Nice software to notice when someone says “wow,” explains Eyal Danon, Nice’s vice president for global marketing. “Whenever a customer says ‘wow’ on a call, that call immediately is being recorded and then it’s being sent to hundreds and hundreds of call center agents so they can actually learn from the interaction and see what prompted the customer to say ‘wow,’” he says. From ASAP
They are now moving into smart software for cameras. Here is a PR blurb from the Register article:
“By employing software-based analytics on unstructured multimedia content, companies are able to detect customer intent, often through near real-time interactions where a customer may express concerns, desires or provide other signals of their intentions,” said the statement. The same advantages of crime prediction will be conferred on the security services, it said: “Our solutions enable our public safety and security customers to identify threats as they occur, and analyze video footage to identify suspicious objects or behavior more quickly and effectively.”
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